Refund Policy

Our Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you believe an item is defective, contact us within 5 business days at info@polymorphbeauty.com with your order details and a description of the issue before sending anything back.

Returning a Defective Item

Once we've confirmed a return, ship the item to:

POLYMORPH BEAUTY
1616 Chapala Street, Santa Barbara, CA 93101

We'll examine the returned product and follow up by email to let you know whether it qualifies for a refund or replacement. Approved refunds are issued to your original payment method.

Good to Know

Damage claims aren't covered for items that were left in extreme temperatures or bad weather. If you'd rather not have a package sitting on your doorstep, you can request the mail carrier to hold it for local pickup. If more than 15 business days pass after your refund is approved and you still haven't received it, reach out to us at info@polymorphbeauty.com.

Please inspect your order as soon as it arrives and let us know right away if anything looks wrong. If you need a different item, the fastest path is to return what you have and, once that return is accepted, place a separate order for the item you actually want.

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Questions about a return? Contact us at info@polymorphbeauty.com or (775) 420-4459.