Refund Policy
Our Policy
You can return most items within 30 days of delivery for a refund, provided they're unopened, unused, and still in their original sealed packaging. Contact us at info@polymorphbeauty.com with your order details before sending anything back, so we can confirm the return and give you the shipping address.
Return shipping is the customer's responsibility. Approved refunds are issued to your original payment method.
What We Can't Take Back
Two categories are excluded, and both come down to what the product is rather than any judgment about your order:
- Opened chemical products. Lift and setting lotions, tints, hybrid stains, adhesives, and removers can't be returned once the seal is broken. These are professional-use chemicals with defined shelf lives, and we have no way to verify how an opened product was stored. Unopened, they're returnable like anything else.
- Education. Courses, webinars, and certifications aren't returnable once purchased, including in-person class bookings. If something has come up and you need to move a class date, contact us before the class rather than after and we'll do what we can.
Defective or Damaged Items
The 30-day window doesn't apply here. If an item arrives defective or damaged, tell us within 5 business days at info@polymorphbeauty.com and we'll cover it, opened or not. Send photos of the item and the packaging if you can.
Sending an Item Back
Once we've confirmed a return, ship the item to:
POLYMORPH BEAUTY
1616 Chapala Street, Santa Barbara, CA 93101
We'll examine the returned product and follow up by email to let you know whether it qualifies for a refund or replacement. Approved refunds are issued to your original payment method.
Good to Know
Damage claims aren't covered for items that were left in extreme temperatures or bad weather. If you'd rather not have a package sitting on your doorstep, you can request the mail carrier to hold it for local pickup. If more than 15 business days pass after your refund is approved and you still haven't received it, reach out to us at info@polymorphbeauty.com.
Please inspect your order as soon as it arrives and let us know right away if anything looks wrong. If you need a different item, the fastest path is to return what you have and, once that return is accepted, place a separate order for the item you actually want.
Questions about a return? Contact us at info@polymorphbeauty.com or (775) 420-4459.